ProactivCare Gold Plan

Comprehensive IT Protection for Your Business

The ProactivCare Gold Plan gives you the tools to proactively protect your technology so you can focus on what matters—running your business.

You’ve invested a lot of time and energy into growing your business. So, don’t put it all at risk by leaving your IT environment unprotected. When your IT infrastructure fails, you can experience a disaster. Problems such as unexpected downtimes, data loss, and interruptions in your business can be a huge problem for any business. At Quality Computer Services, our primary focus is to prevent your computer problems from spiraling out of control.

Our ProactivCare Gold Plan is the flagship of our ProactivCare Plans. It provides you with our highest level of technology support for one low monthly fee. By investing in this plan, you can rest easy knowing we will proactively manage your IT and technology infrastructure. As a Certified Microsoft Partner, we will reduce or eliminate your computer problems. Also, we will maximize your network’s speed, performance, and stability.

Is the ProactivCare Gold Plan
Right for You?

This plan is ideal if you:

  • Need your network, email, database, and Internet access running 24/7 without problems.
  • Want data security and do everything possible to prevent data loss, corruption, or theft.
  • Would like to maximize speed, availability, and performance of your network.
  • Hate dealing with—or thinking about—computer problems and other complexities of operating a computer network.
  • Have little time or staff to deal with computer network maintenance.

  • Dislike talking technical with outside vendors when issues arise.

  • Desire one point of contact for all technical questions and problems.
  • Prefer a full-time IT staff but unable to afford or justify the expense.
  • Crave peace of mind knowing your data is protected to prevent loss of time and money.
  • Realize your time is best spent on your business making money rather than wasting time dealing with technology problems.

Is ProactivCare Gold Right for You?

We Can Help You.

Before getting started, we will take the time to better understand
your business so we can recommend the appropriate ProactivCare plan.

ProactiveCare Gold – Here’s What You Receive

  • Quarterly On-Site Visit and Consultation

Every three months we perform onsite and extensive analysis. The analysis is of your network’s trends, security, and performance. We will also review your company’s technology issues. This way, we can offer recommendations to improve your future IT needs.

  • FREE Break-Fix Services

In the rare event your network goes down, or if you experience any related problem, our team of senior technicians will troubleshoot and resolve the issue at no additional service fee. Consider this your network insurance plan.

  • Preferred Client Discount of 20% on Non-Covered Technical Support

Includes network upgrades, special projects, or any other type of service we offer outside of this plan.

  • FREE Year-End Technology Review

  • FREE Workstation Loaner in the Event of a Workstation Crash

  • Loaner PC/Server

  • Client Access to Virtual System Administrator

  • Monthly Executive Summary Report and Daily System Status E-mail Update

  • Creation of Acceptable Use Policy

  • Adding and Removing Users

Our 100% No-Hassle Guarantee

As a ProactivCare Gold Plan member, you are exclusively covered under our 100% No-Hassle Guarantee. This is a powerful guarantee promised to every one of our clients. We promise to detect, diagnose, and prevent any network problem. If your business’s IT goes down for any reason, we will restore your network back to full speed with no additional service fees.

Core Services Included in All ProactivCare Plans:

In addition to all of the ProactivCare Gold Premium services, this plan includes all the standard features of our ProactivCare Plans to protect the most critical components of your network:

  • 24/7 Network Monitoring

Detect network problems before they escalate into downtime, data loss, or expensive repair issues. Get faster performance, fewer glitches, and practically zero downtime. We can access and repair most network problems remotely. If we cannot fix it remotely, we will dispatch a technician to your offices the same day.

  • FREE Unlimited Help Desk Support

Speak to a knowledgeable technician anytime during business hours about any IT issue. It’s like having your own in-house IT department—without the cost.

  • Guaranteed 1-Hour Response

Expect a fast response when your business needs it most. Our team is standing by to assist you.

  • Antivirus Updates and
    Security Patch Management

Safeguard your data with our comprehensive monitoring and deployment of virus definitions and updates, as well as identification and automatic updating of all software patches and hotfixes. Your system will always be current and running at optimal performance.

  • Virus Removal and Cleaning

Prevent viruses from jeopardizing your network’s security. You’ll sleep easier knowing cyber criminals are being thwarted by our 24/7/365 monitoring and on-going maintenance.

  • Network Audit/Asset Management

Maintain a comprehensive record of IT assets by collecting and tracking hardware and software inventory while ensuring compliance with all licenses and establishing proper configurations.

  • Spyware Monitoring and Removal

Stop annoying spam, pop-ups, and spyware from taking over.

  • Monitor Backup Solution

Schedule backups to help maintain data integrity so your valuable information is secure and recoverable.

  • Vendor Liaison

Act on your behalf with your phone, internet and other providers so your problems are taken care of promptly and completely.

  • Unlimited Software Upgrades

Our team can assist you with upgrading your current software to the latest versions (labor only).

Be Less Reactive. Be More Proactive.

What are you waiting for?