At QCSI, we provide a complete, round-the-clock solution to IT system management, along with a higher level of system performance and stability. Imagine the competitive advantage your company gains with the support of a highly trained technical team at your disposal.
The professional manner in which we deliver our service and our commitment to customer satisfaction is why clients rave about us. There are many companies in the Pittsburgh area you can call for your technology needs; however, none provide the level of support and customer satisfaction we deliver every day.
If you’re tired of worrying about your technology, the security of your data and how it affects your bottom line, then let us show you what “Computer Calm” is all about.
With constant changes in technology and daily development of new threats, even a small, 5-user network requires ongoing maintenance from a highly-trained technician. IT infrastructure management and technology issues not only divert your internal team’s capacity away from your core business, they cause unnecessary downtime, lost productivity and unwanted expenses. All of this could potentially jeopardize your compliance posture.
Additionally, we understand hiring a full-time IT person or adding additional staff is not always cost-feasible, even if you have 20 to 75 workstations. Fortunately, we’re here to help. ProactivCare Service Plans is our proactive solution that provides you with cost-effective, ongoing IT support. We’ll manage your network security as well as your IT needs so you can gain peace of mind and focus on your business growth.
We offer voice technical support. You can easily pick up the phone and reach us. Our customers tell us that we are very responsive to all of their technical support inquires. We believe in providing our customers with an exceptional level of service, and therefore we assign support tickets to the appropriate service engineer based on their experience level. All technical support tickets are documented in our service database to provide a record of all work that has been completed. Our service database serves as a historical record and can be accessed by our clients through the customer portal.
In today’s economic environment, it’s extremely important to develop a relationship with a service company that understands how critical technology is to business success. Quality Computer Services has hundreds of clients that have depended on our service for the past 2 decades. We have developed partnerships with our clients where they know that they can depend on us for all of their technology needs.
All of our Customer Support Engineers have a minimum of five years’ experience and well over 90 years of combined experience. We require all employees have an up to date Pennsylvania Child Abuse History Clearance, (Act 33) and an up to date Criminal Background History Clearance (Act 34) provided by the Pennsylvania State Police. All of Support Engineers have completed the CompTIA A+ certification, several have achieved their Microsoft MCSE Certification, as well as other various manufacturer certifications.
QCSI does not make use of outside firms or independent contractors to service our clients. We believe in having complete control of the service we are providing to our clients. We can achieve this by using our own trusted employees.
Quality Computer Services has structured its ProactivCare Gold Support Plan to be all inclusive. The pricing makes it simple to understand what is covered, which is all technology support remote or on-site. Our rates are affordable and highly competitive. We are not charging for any of the time necessary for the transition to our services and the time to complete our extensive Network Audit. We provide the most cost effective solution available for complete IT Support in the Pittsburgh Area.
We are a Service organization first and foremost. Our clients can rest easy knowing we are always available day or night for any technology issue that may occur within their business. Our customer retention rate is second to none. We retain our clients by always being there for them, to resolve any issue large or small. Our customers rely on us to quickly and efficiently solve their technology needs.
We believe in old school values and are proud to continue these traditions where businesses are honest in their practices and deliver high quality, reliable products and services and make them available for a fair price. Our goal is to provide the Best Technology Support that money can buy to small and medium size businesses in the Pittsburgh area.
We strive to demonstrate to our clients how technology can be an asset when maintained properly. We will continue to be on the cutting edge of new technology, as it becomes available, to provide cost effective recommendations to our clients. We do not strive to be the largest company (bigger is not always better in our book), but rather strive to build a strong resilient company that focuses on a quality experience for its customers, prospects and employees.
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