ProactivCare Silver Plan

Helping Your IT Staff Better Protect Your Technology

As a business owner, you understand the importance of technology and safeguarding your data. In fact, you may already have an IT person on staff to manage your network and provide IT support. However, you may still need additional help but cannot afford to bring on extra staff. That’s where the ProactivCare Silver Plan from Pittsburgh-based Quality Computer Services, Inc. comes in.

Is ProactivCare Silver Right for You?

We Can Help You.

Before getting started, we will take the time to better understand your business so we can recommend the appropriate ProactivCare plan.

ProactivCare Silver Plan Details

The ProactivCare Silver Plan is the second tier of our ProactivCare Plans. It’s specifically structured for companies with technology support already on-site. This plan includes everything the ProactivCare Gold Plan offers including our remote support for one low monthly fee. The only exception—you pay an additional fee for any necessary on-site service. This option allows you some flexibility and frees up your internal IT staff to address more pressing issues. For many companies, it’s a more cost-effective way to complement your growing IT and technology support needs.

By adopting this plan, your mind can be put at ease knowing that we will proactively help you manage your IT and technology infrastructure. As a Certified Microsoft Partner, not only will we reduce or eliminate computer problems in your business, but we will also help your IT staff optimize your network’s speed, performance, and stability.

To learn more about the ProactivCare Silver Plancontact us today.

Core Services Included in All ProactivCare Plans

For an affordable monthly fee, this plan includes all the standard features of our ProactivCare Plans to protect the most critical components of your network:

24/7 Network Monitoring
Detect network problems before they escalate into downtime, data loss, or expensive repair issues. Get faster performance, fewer glitches, and practically zero downtime. We can access and repair most network problems remotely. If we cannot fix it remotely, we will dispatch a technician to your offices the same day.

✓ Network Audit/Asset Management
Maintain a comprehensive record of IT assets by collecting and tracking hardware and software inventory while ensuring compliance with all licenses and establishing proper configurations.

✓ Vendor Liaison
Act on your behalf with your phone, internet and other providers so your problems are taken care of promptly and completely.

✓ FREE Unlimited Help Desk Support
Speak to a knowledgeable technician anytime during business hours about any IT issue. It’s like having your own in-house IT department—without the cost.

✓ Virus Removal and Cleaning
Prevent viruses from jeopardizing your network’s security. You’ll sleep easier knowing cyber criminals are being thwarted by our 24/7/365 monitoring and on-going maintenance.

✓ Monitor Backup Solution
Schedule backups to help maintain data integrity so your valuable information is secure and recoverable.

✓  Guaranteed 1-Hour Response

✓  Antivirus Updates and Security Patch Management
Safeguard your data with our comprehensive monitoring and deployment of virus definitions and updates, as well as identification and automatic updating of all software patches and hotfixes. Your system will always be current and running at optimal performance.

✓ Spyware Monitoring and Removal
Stop annoying spam, pop-ups, and spyware from taking over.

✓ Unlimited Software Upgrades (labor only)

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