Our Company
Experience // Local // Reliable
Experience // Local // Reliable
"We are confident our system is running at peak performance. Remote access and problem solving have help to reduce computer downtime. The response time is excellent and all the engineers are very professional in dealing with our staff.”– Dr. Dennis Barrett, Director, DePaul School For Hearing and Speech
"I am writing to say THANK YOU to each of you for your continued support and efforts in helping to keep Anderson Interiors, Inc. operating smoothly. I commend each of you for your caring attitudes and your willingness to take care of all our situations, no matter how large or how trivial..."– Ms. Lisa Anderson Gerber, Chief Financial Officer, Anderson Interiors, Inc.
"For the past 17 years, we have relied on Quality Computer Services for all of our computer needs. Their staff has always been responsible, reliable and professional. Their knowledge has been very beneficial to us as they have coordinated several upgrades for our company..."– Mr. Jeffrey Triplett, IT Manager, Automotive Systems Warehouse
"Quality Computer Services, Inc. has been able to help us reduce our costs with better service. The engineers are very helpful and they know what they are doing."– Ms. Brenda McConnell, Office Manager, Integrated Environmental Systems
"The service we receive from Quality Computer Services, Inc. is both quick and friendly. The engineers are always punctual and provide quality service on every call."– Ms. Debbie Flaherty, President, Day Automotive Group
“All of us at DePaul cannot say enough good things about Quality Computer Services, Inc. Before Quality Computer Services, the technicians we contracted could not compare to the services we now receive..."– Ms. Dianne Vano, Administrative Assistant, DePaul School for Hearing and Speech
"Having the Managed Services plan through Quality Computers is one of the most valuable expenses we have. I can’t imagine how many man hours would be spent doing what they accomplish for us..."– Ms. Lisa Boyd S.W. Coy Advisors
Quality Computer Services, Inc. (QCSI) is a Pittsburgh based computer sales and service organization located at 390 Freeport Road Pittsburgh PA 15238. Established in 1989, we provide a complete range of services from site preparation and installation to complete outsourced IT Solutions. Quality Computer Services, Inc. distinguishes itself in the computer industry by designating customer satisfaction as the prime driving force to achieve “Quality” in our sales and service.
QCSI is an Authorized sales and service provider for most major brands of computer hardware and associated peripherals. We provide comprehensive network solutions and support for small, medium and corporate businesses.
We have seen many changes in service and support needs over the past 20 years. QCSI has changed its service offerings and how that service is delivered to our clients. As little as 5 years ago, very little support could be provided remotely to organizations. Service had to be performed on-site. Today, we are able to provide most service and support remotely through the use of our ‘State of the Art’ monitoring and support network. The bottom line is that our clients enjoy a more cost effective, expedited resolution to all their technology issues. Our primary focus is to provide complete IT support for organizations with 5 to 200 installed computers. We accomplish this by augmenting an already existing IT Department or by becoming an organization’s outsourced IT Department.
We have designed, installed and are supporting networks in various professional environments. Approximately 75% of our customers are small offices with less than 150 installed computers and Local Area Networks. The remaining 25% are larger organizations with greater than 150 installed computers and Wide Area Networks.
Quality Computer Services, Inc. offers products and services from a wide variety of manufacturers. We are proud to be an authorized reseller for Hewlett Packard, Cisco, Sony, Toshiba, Lenovo, Sonicwall, Trend Micro and Watchguard. We are also an authorized reseller of Microsoft products. All of our Service Engineers have obtained the nationally recognized A+ Certification demonstrating their commitment to service quality. A+ certification encompasses configuration, installation, diagnoses, repair, upgrade, and maintenance of microcomputers and associated technologies, as well as interaction with customers and safety practices.
Quality Computer Services, Inc. is a proud member of The ASCII Group and Comptia (Computer Technology Industry Association). The ASCII Group is a national advocate for independent solution providers, which grants access to many of the major computer equipment manufacturers. Comptia is an international organization of more than 10,000 companies, whose mission is to preserve quality service and professionalism in the computer industry. Comptia sets high standards for Service Engineers by providing certification programs for all levels of service.
QCSI requires each employee, when they are hired, to sign a Confidentiality Agreement as a condition of their employment. Employees are aware that the misuse or release of confidential company or client information is grounds for their immediate termination.
Quality Computer Services, Inc. is willing to sign a HIPAA and/or Confidentiality agreement if requested to do so. We currently provide service to many other clients that are required to follow HIPAA guidelines.
We also require all employees to have a Criminal Background Check as a condition of employment; this gives our clients the reassurance that we are employing respectable persons.
QCSI has never had a claim or incident with any of our employees over the misuse of confidential information in the 20 years we have been in business.